Return Policy

Return Policy:

Please reach out to our customer service team at bellapalmsshop@gmail.com and we will assist you with all eligible returns. Our number one goal is to make sure you are completely satisfied with your items 

 

30-Day Return Window:

We understand that sometimes things might not go as planned, and your satisfaction is our top priority. We offer a 30-day return window from the date of your purchase.

 

What if my product is arrives defective?

If, by any chance, there is an issue with your order, or if the product is defective or damaged, we want to make it right! In such cases:

• We will cover the return shipping costs, ensuring the process is hassle-free for you.
• Reach out to our customer service team at bellapalmsshop@gmail.com with your order number and description of the issue. Our care team will walk you through the next steps.

 

Not the Perfect Fit? Here’s What to Do

If, however, you've had a change of heart or have decided that a product isn't the right fit for you:

• You're responsible for the return shipping costs. We appreciate your understanding in this matter.

A Gentle Reminder

To be eligible for a return, items must be in their original condition and packaging. For reasons of quality and safety, we are unable to accept returns of used or empty containers.

 

Consistency Note: Inspired by Nature

Because Bella Palms products are crafted with natural ingredients, variations in temperature may affect their texture. This is completely normal and does not impact the quality or effectiveness of the product. If this occurs, simply allow the product to return to room temperature and it will restore to its intended consistency.

 

How to Initiate a Return: Simple Steps for Your Convenience 

1. Contact Us: Shoot us an email at bellapalmsshop@gmail.com with your order number and the reason for the return.

2. Follow Our Guidance: Our team will provide you with detailed instructions on how to proceed with the return.

3. Pack It Up: Pack the product securely, ensuring it's in its original condition.

4. Send It Back: Ship the package to the address provided by our team.

 

Refunds and Exchanges: 

Once we receive your returned item:

• If it's a case of our fault or a defective product, we'll initiate a refund or send you a replacement based on which you prefer. 

• If it's a return due to a change of mind, we'll issue a refund minus the return shipping costs.

 

Need Further Assistance? We're Here for You! 

If you have any questions or need assistance with the return process, don't hesitate to reach out to us at bellapalmsshop@gmail.com